Tapwell wants all our customers to be completely satisfied.

We therefore offer a right of return on the majority of our products within 6 months of purchase. On returns in approved state, the purchase price is credited minus 20% in return fee.

We do not offer return order on specially ordered items.

Shipping costs on returned goods are not covered by Tapwell.

Tapwell accepts no responsibility for products that are lost or damaged in return shipping.

The returned goods must be packed in original packaging.

Tapwell reserves the right not to receive returned goods if not approved by our quality control.

Tapwell reserves the right to credit a higher percentage of original price if packaging or product has to be repaired / replaced or otherwise deemed not to be in good condition.