Questions and answers

  • What is the behaviour of the different surfaces and how do I clean them?

Generally for all surfaces when cleaning: wipe with a soft cloth and lukewarm water, possibly with soap. The surfaces can not withstand basic, acidic, lime dissolving or abrasive detergents.

Brass is a material that with time will get a beautiful patina but can be polished using brass polish.

Copper will also get patina, heavier and darker than brass. Neither copper or Grottesco (crude  brass) should be polished.

The other surfaces keep their shine.

  • Difference in finish between sink and mixer – is this normal?

The finishes on our sinks and mixers cannot be expected to have the exact same shade or appearance. The products are manufactured from different base materials and undergo different surface treatment processes. Sinks are made of stainless steel and colored using a PVD process, whereas mixers are made of brass and undergo galvanic surface treatment, with or without a subsequent brushing process. Because the materials, surface processes, and product geometries differ, some variation in color, gloss, and light reflection will always occur, even when the products are intended to belong to the same color family. This is a well-known technical limitation within the industry and does not indicate a defect in either product. The products meet their respective color specifications, but an exact shade match between the sink and the mixer cannot be guaranteed.

  • Can I cut my shower column to make it shorter in height?

None of our shower columns should be cut. However, some of them are height-adjustable, adjusted at installation.

  • What is the delivery time?

Our goal is to have our entire catalog range in stock for fast deliveries. Usually we can deliver to customer within 3 to 5 days. 

  • What is the warranty?

Warranty covering manufacturing defects on the product is two years from the date of purchase.

Warranty covering funcionality failure of spare parts is five years from the date of purchase. To have replacement of spare parts covered under this warranty,  please send customer service an e-mail.  In the e-mail you need to specify your name, address, order number and a detailed description of the issue at hand. Finally, write ‘reclaim of purchase’ as subject of the e-mail.

  • Can I find Tapwell’s products in a store outside of Sandinavia?

Tapwell has resellers in Sweden, Norway and Finland. If you live elsewhere in Europe we refer you to purchase through our website.

  • I have a question that I can’t find the answer to on the website, who can help me?

Send us an e-mail at sales@tapwell.com and we will get back to you as soon as possible.