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Användarvillkor

Terms and Conditions

 

INTRODUCTION

These terms of use governs your purchases from, and your use of, the  www.tapwell.com  website and forms a contract between you and Tapwell AB, Swedish company registration number 556578-4807, Renstiernas Gata 31, 116  31 Stockholm, Sweden (hereinafter “Tapwell”). By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

CONFIRMATION

Once we have received your order we will send a confirmation to your e-mail address.  It is therefore important that you enter the correct e-mail address when placing your order.  We recommend saving this e-mail in order to facilitate any contact with customer service you may have in the future.  The order confirmation (receipt) also serves as a guarantee of proof of purchase. 

PAYMENT

Payment is made as advance payment through PayPal or bank transfer. Note that Tapwell does not handle any credit card information.

PAYMENT BY CARD

Pay with your Visa or MasterCard securely over the Internet. Your payment is handled by  PayPal  with secure encryption and under strict banking standards.  Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank.  There is no extra charge for card payments.  When paying by credit / debit card starting conditions apply as soon as the card transaction is approved.

PAYMENT BY BANK TRANSFER

Please contact our customer service for details in regards to bank transfer payment.

RATES

All prices on our homepage are excluding Swedish VAT.

ORDERING

Orders made in another person's name without his consent, or otherwise as a result of Tapwell suffer economic damage will be reported to the police.  Tapwell holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel Tapwell to cancel the purchase and refund any amount paid in the best way.  This can be performed at any time. 

Private Consumers have the right to return the order within 30 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received.  If consumers use their right to send back an order they should contact Tapwell in order to get an address to send the goods to.  Return shipping is paid by Tapwell.  If an item is damaged during transport, Tapwell should be contacted within 30 days for information about compensation.

WARRANTY

Warranty term:

  • Two years from the date of purchase. This warranty covers manufacturing defects on the product itself.

  • Five years from date of purchase. This warranty covers funcionality failure of spare parts. To have replacement of spare parts covered under this warranty,  please send customer service an e-mail.  In the e-mail you need to specify your name, address, order number and a detailed description of the issue at hand. Finally, write ‘reclaim of purchase’ as subject of the e-mail.

Note that repair/replacements will be charged in the following cases, even during the warranty term:

  •  Failure or damage caused by improper use or carelessness (knocks, dents, scratches etc.)

  •  Failure or damage caused by unjustifiable repair or modification

  •  Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake

PERSONAL INFORMATION

When shopping with Tapwell we will save some of your data to fulfill your purchase.  Tapwell treats all personal information confidential.  You have the right to request access to your data and if there is anything wrong you can get it changed or removed. Tapwell may also use cookies, for example in order to improve your experience of the website.

PRODUCT

Tapwell has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice.  The product images and information texts available reflect the product as much as possible.  We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products.  The pictures may differ depending on the color settings in your computer.  All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

DELIVERY AND CANCELLATIONS

Tapwell ships to countries within Europe.  Deliveries are made in cooperation with UPS. You have the right to cancel purchases and return delivered goods by contacting Tapwell ’s customer service on e-mail address sales@tapwell.com within 30 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them.

In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order.  Cancellation is not valid until the customer has confirmed with Tapwell either by e-mail or telephone.  If a product has been discontinued, Tapwell has the right to cancel the purchase and refund the paid amount to the customer.  Tapwell will notify the customer of a replacement or equivalent products if available.

COMPLAINTS TERMS

It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct.  If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us within 30 days from receiving the product.

Any complaints shall be made to our customer service to e-mail address sales@tapwell.com. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Tapwell should be treated as if they were faultless.  It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. Tapwell has the right to replace defective goods with goods of the same model.  If the item has been discontinued, the customer will receive a full refund.            

LIABILITY

Tapwell responsibility for errors in connection to delivery is limited to existing conditions of sale.  Tapwell bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

FORCE MAJEURE

Tapwell shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control.  As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects  activities.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Tapwell or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Tapwell.

User content

The  www.tapwell.com website may include user generated content from for example social media applications. Tapwell does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for example suspects a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

RETENTION OF TITLE

All products remain in Tapwell property until full payment is made.

FRAUD

All attempts at fraud reported to the police and Tapwell reserves the right to cancel the purchase if any suspicion is raised. 

GOVERNING LAW AND JURISDICTION

These terms and your use of the  www.tapwell.com  website are governed by Swedish law. To the extent permitted by law, Swedish courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to Tapwell’s right to prosecute a user at his/her place of residence.

TERMINATION

Tapwell reserves the right to terminate your account and/or your use of the www.tapwell.com  website at its sole discretion. For example if Tapwell suspects that you have breached this terms of use. Such termination can be made without prior notice.

AMENDMENTS

Tapwell may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and Tapwell. You should therefore periodically visit this page to review the current terms to which you are bound.

The text was last updates 2016-10-13.